Since its early days, Canon has been known as an innovative company with a long-term perspective. Its products and services have earned a global reputation for quality and performance that few can rival. With about $29 billion in global revenue, Canon Inc. has the 52nd most valuable brand according to Interbrand’s annual ranking of “Best Global Brands 2017,” and is one of FORTUNE’s “World’s Most Admired Companies” for 2018. Canon Business Process Services is part of the Canon group of companies and a wholly owned subsidiary of Canon USA.

Our Approach

Canon Business Process Services is a leading provider of business process services, document management and managed workforce services, dedicated to helping our clients build stronger and more agile businesses.

Canon helps clients improve business agility, accelerate digital transformation and manage an increasingly evolving workforce.

Introducing sustainable process improvements for clients repeatedly over the long term requires a holistic, end-to-end approach to operational excellence. We call our approach the Canon Business Process Outsourcing Value Cycle. This methodology is a framework for Canon employees to deliver value that aligns with our clients' business goals.

The focus of our mission goes beyond cost reduction to enable client businesses to run better and operate more efficiently. Our employees offer deep process skills, technology expertise and industry experience. Their work is supported by our integrated global delivery model, enabling us to deploy resources onsite at client locations as well as at our U.S. and offshore business-processing centers. We foster growth and manage operations through a range of services encompassing information and document management, business process outsourcing, managed workforce services, source-to-pay outsourcing services, insurance processing, logistics management, records management and information governance, legal discovery services, print services and financial services application processing.

We apply innovative thinking to client challenges.

Business is being fundamentally disrupted and transformed by digitization, automation, analytics, mobility and constant advancements in technology. In response to these forces for change, we are solving problems and applying innovative thinking to help clients reinvent and improve their business process operations.

In truth, every business must undergo periodic transformation to remain healthy and competitive. We are ready with the people, insights and technology to help advance your operational performance a level or two above the rest.

We offer unparalleled service delivery flexibility.

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Our executives have fostered excellence while working with business leaders spanning diverse industries for over two decades.

Joe Marciano Canon
Joseph Marciano
President & CEO

Joe provides the vision for driving improved processes and business transformation that enables clients to become future-ready enterprises that are agile, efficient and customer-focused.

Walter Baransky Canon
Walter Baransky
Chief Operations Officer

Walter oversees our integrated service delivery operations, which helps our clients solve business challenges as well as achieve operational efficiency and other desired business outcomes.

Dan Drucker Canon
Dan Drucker
Vice President, Sales

Dan leads our national sales organization focused on delivering innovative services and technology to advance business performance and drive financial benefits.

Steve Mackay Canon
Stephen Mackay
Chief Financial Officer

Stephen leads the company's finance, accounting and information technology functions.

Andrea Oriel Canon
Andrea Oriel
Chief Human Resources Officer & Administration

Andrea leads a team of human resources professionals who develop programs to attract, retain, engage and train our employees -- so that Canon can bring the kind of expertise that enables our clients to thrive and grow. She also spearheads the strategic sourcing group focused on delivering the best value for the business.

Michael Scordino Canon
Michael Scordino
Chief Legal Officer & Vice President, Discovery Services

Michael provides leadership and counsel on commercial transactions, employment matters, litigation, corporate policy and compliance, and oversees the electronic discovery line of business.

Mark Walker Canon
Mark Walker
Vice President, Professional Solutions

Mark oversees a portfolio of business process services in information security, information governance, records management and IT process flow management to drive transformational value and improve client productivity.

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Under the corporate philosophy “Kyosei,” we maintain a deep commitment to social and environmental responsibility.

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Following half a century of operations, Canon adopted Kyosei as its corporate philosophy in 1988, clearly expressing the company’s firm commitment to working together with stakeholders around the world. Kyosei is the aspiration to create a society in which all people, regardless of race, language or culture, harmoniously live and work together for the common good into the future. 

Our dedication to Kyosei guides our vision of protecting and preserving our most precious resources—the world we share, the communities we serve and the lives we touch. We do this through environmental, conservation, recycling and sustainability initiatives. We also practice Kyosei through social and educational programs on behalf of young people and those in need. This determination to live and work together for the common good permeates everything we do: from research and development, to product manufacturing, marketing, sales and distribution.

At Canon, we believe every manufacturer has a responsibility to ensure that its operations and practices are environmentally sound. We apply this standard of environmental respect to all aspects of our operations. At every step, we make energy and resource conservation and the elimination of hazardous substances our most important goals. That is why Canon is recognized for producing some of the world's most energy-efficient products.

Kyosei also drives our commitment to establish good relations, with our customers and the communities in which we operate.

This is our corporate philosophy, and it unites all Canon companies and employees together in contributing to the prosperity of humanity and protecting the world we share.

Together, we are making a difference.

One of Canon U.S.A.’s strongest beliefs is that we have a responsibility to contribute to the welfare of the communities that we serve. Whether originating from corporate headquarters, our regional locations, or our subsidiaries, Canon U.S.A. connects with and supports the community in many ways. One of Canon U.S.A.’s most prominent programs, Canon4Kids, donates imaging equipment to NCMEC for distribution to law enforcement agencies to help locate missing children. 

The following are some of the community programs Canon U.S.A. supports:

  • Canon4Kids and the National Center for Missing & Exploited Children 
  • Japan Center Essay Competition 
  • American Cancer Society 
  • The Townwide Fund of Huntington, Inc. 
  • Radiological Society of North America 
  • Huntington Arts Council 
  • Long Island Special Olympics 
  • Arbor Day Foundation 
  • The Metropolitan Museum of Art 
  • American Museum of Natural History 
  • The Museum of Modern Art

The National Center for Missing & Exploited Children

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The National Center for Missing & Exploited Children (NCMEC) and Canon U.S.A. have partnered since 1997 to help find missing children and deliver messages of safety and prevention. The Canon4Kids program has placed missing children’s photos in ads around the country where they have been seen by thousands of concerned citizens.  Please consider making a donation today by visiting http://canon.missingkids.org/.

Canon U.S.A. understands the power of images and the critical role of photos in the search for a missing child. It has worked to help ensure that people not only see these images, but that law enforcement agencies have access to them. 

To aid in the search for missing children, Canon U.S.A. encourages parents and guardians to keep recent photos of their children and donates photographic, scanning and printing products to the National Center for Missing & Exploited Children for distribution to law enforcement. 

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Companies are seeking more innovative ways to work, compete and serve customers; leverage advancements in research and technology to make better products and services; become more agile; and improve interactions across the value chain.

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Fostering Innovation

Innovation has been a vital ingredient in Canon's success throughout its history. The company is one of the most prolific inventors of consumer and professional imaging solutions. Canon, Inc. ranked third worldwide among all companies issued U.S. patents in 2017, according to results issued by the U.S. Patent and Trademark Office. For the last 31 years, Canon Inc. has earned a top five ranking in U.S. patents issued. Each year the company invests a significant portion of net sales in research and development.

Canon Business Process Services continues this rich tradition of innovation. Our aim is to solve client operational problems and apply inventive thinking that has enduring value for your business. The company has made 12 consecutive appearances on the IAOP "Global Outsourcing 100" List of Leaders.

Globalization of Innovation

Canon Inc. is expanding its sources of innovation by establishing a "Three Regional Headquarters" management system of research and development in Japan, Europe and the United States. This effort is aimed at connecting R&D centers throughout the world and combining the output to produce significant results.

In the United States, which leads the world in medical technology and is a large healthcare market, Canon has established a major research institute carrying out research and development on technologies applicable to medical science. Through collaborative studies with university hospitals and research institutes, Canon seeks to shorten the time from R&D to commercialization.

Discovery of Future New Markets

Canon promotes research and development in collaboration with other research organizations, and utilizes knowledge from around the world. The company thinks about the future and is engaged in long-term basic research with an eye to future businesses.

Beyond Research 

Beyond research and development for current company products and their elemental and common platform technologies, Canon conducts research in pre-competitive areas that often requires ten years or more to produce results. By engaging in basic research in unexplored fields, Canon aims to spark innovation and create new markets that have never existed.

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In 2008 our parent company created its environmental vision, “Action for Green.” As stated in the Canon Sustainability Report 2017: “Our vision for the future is a society that achieves a beneficial balance between enriched lifestyles and the global environment. The Canon Group, with the cooperation of its stakeholders, is working on environmental initiatives to facilitate the creation of products with advanced capabilities while minimizing environmental impacts across the entire product lifecycle.”

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Canon aims to reduce environmental burdens in all stages of the product lifecycle. 

Canon’s global Environmental Management System (comprised of hundreds of sites certified to ISO 14001) focuses on three fundamental strategies:

  • Resource Conservation
  • Energy Conservation
  • Elimination of Hazardous Substances

These cumulative efforts help our customers meet their own their sustainability goals.

Covering All Aspects of Our Business 

Canon’s sustainability initiatives begin in the product development stage, where we strive to create cutting-edge products that exceed our customer’s needs, and to use a greater amount of sustainable and/or recycled materials in our products and services. And, we utilize an energy-efficient manufacturing processes -- developing energy-efficient products, maintaining toner cartridge and container collection and recycling programs, and eliminating hazardous substances from our products and services wherever possible.

Select Canon Environmental Initiatives

  • Canon Americas Environmental Charter
  • Generation Green - provides business partners, customers, and consumers with a way to identify and learn about the various environmentally conscious products and solutions Canon offers (energy efficiency and paper-saving features, recycling options, elimination of hazardous substances, and innovative product design).
  • Home and Small Office Recycling - contributes to the goal of zero landfill waste. Canon has introduced a collection and recycling program for Genuine Canon Inkjet Printer Cartridges. Additionally, through the Consumer Products Recycling Program, Canon helps customers in the United States recycle Canon consumer products and certain small office/home office products.

At the heart of Canon's commitment to the world community is the belief that we are building a better world for future generations.

Joe Adachi, Chairman and CEO, Canon U.S.A., Inc.

We’re proud of our environmental and sustainability achievements, such as earning the LEED Gold Certification ifor the new Canon Americas headquarters in Melville, NY and being selected as one of Interbrand’s 50 Best Global Green Brands. 

Conducting business in harmony with the environment, we are committed to a sustainable future.

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